FAQ

RizzNova is an independent alternative accessories store for people who want something less ordinary without being told how an alternative look is supposed to work. Our collections move between Goth, grunge, Y2K, punk, dark romantic, and other moods, connected by one idea: one detail can make a simple outfit feel unmistakably yours.

We ship internationally to destinations where a supported delivery service is available. Available services and prices are confirmed at checkout after you enter your delivery address.

Standard tracked shipping is US$5.99 and is free on orders of US$69 or more. Express tracked shipping is US$14.99 where available. Final availability and converted local-currency prices are shown at checkout.

Orders are prepared within 1–3 business days. After dispatch, standard tracked delivery is estimated at 7–15 business days and express tracked delivery at 5–10 business days. These are estimates rather than guaranteed arrival dates.

Yes. When your order has been dispatched, tracking information will be sent to the email address used at checkout. It can take a short time for the carrier's first scan to appear.

Contact support@rizznova.com as soon as possible. We will help if the order has not entered processing, but changes and cancellations cannot be guaranteed once fulfillment has begun.

Email support@rizznova.com within 30 days of delivery with your order number and reason for the request. Wait for approval and the correct return address before sending anything back.

For hygiene reasons, opened or worn earrings, intimate or hygiene-sensitive accessories, and worn socks or leg warmers cannot be returned. Customized, clearance, and Final Sale items are also non-returnable unless they arrive damaged, defective, or incorrect.

Contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and arrange the appropriate resolution.

Depending on the destination and order value, local authorities may charge import duties, taxes, or handling fees. These charges are not included in the item or shipping price and, when assessed, are paid by the recipient.