Simple, clear support
Refund & returns
A clear return process, without the fine-print maze.
Return window
Contact support@rizznova.com within 30 days of delivery to request a return. Include your order number and the reason for the request. Do not send an item back before approval; our support team will provide the correct return address.
Eligibility
| Item | Condition required |
|---|---|
| Standard accessories | Unused, unworn, unwashed, with original packaging and tags attached |
| Damaged, defective, or incorrect items | Contact us promptly with photographs and order details |
Non-returnable items
For hygiene and product-safety reasons, we cannot accept opened or worn earrings; worn socks or leg warmers; intimate or hygiene-sensitive accessories after opening or use; customized items; or clearance and Final Sale items. This does not limit your rights if an item arrives damaged, defective, or incorrect.
Return shipping
Return shipping is paid by the customer for preference-based returns. If an item arrives damaged, defective, or incorrect, contact us before sending anything back so we can provide the appropriate resolution.
Inspection and refunds
We will email you after the return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the funds to your account.
Original shipping charges are non-refundable unless required by law or the return results from our error.
Exchanges
Because availability can change quickly, we do not guarantee direct exchanges. The fastest option is usually to return the eligible item and place a new order after the return is approved.