Widerrufsrecht

Refund & Returns Policy Last updated: August 14, 2026 We want you to feel confident with every RizzNova purchase. If an item is not right for you, you may request a return under the policy below. 1. 30-Day Return Window Contact support@rizznova.com within 30 days of delivery to request a return. Please include: - Your order number; - The item or items you wish to return; - The reason for your request; and - Clear photographs if an item is damaged, defective, missing, or incorrect. Do not send an item back before receiving return instructions. Once your request is approved, we will provide the appropriate return address and instructions by email. Approved returns must be shipped within 7 days after we provide those instructions. 2. Return Eligibility For preference-based returns, including change of mind, style preference, sizing choice, or ordering the wrong item, the product must be: - Unworn and unused; - Unwashed, unaltered, and undamaged; - Free from stains, odors, wear, or other signs of use; - Returned with original tags attached; and - Returned with its original packaging and included accessories. Proof of purchase or the order number is required. We inspect all returned items. If an item does not meet these conditions or has been handled in a way that materially reduces its value, we may refuse the refund or, where permitted by applicable law, deduct an amount reflecting the loss in value. 3. Return Shipping Customers are responsible for return shipping costs for change-of-mind, preference-based, sizing, or ordering-error returns. We do not provide prepaid return labels for these returns. We strongly recommend using a trackable shipping service and keeping your shipping receipt. The return remains the customer's responsibility until it is delivered to the return address we provide. If a return is lost in transit and no valid tracking or proof of delivery is available, we may be unable to issue a refund. If an item is confirmed to be damaged, defective, missing, or incorrect, RizzNova will cover the reasonable cost of the appropriate resolution. Contact us before returning anything. Depending on the circumstances, we may offer a refund, replacement, or return instructions. 4. Damaged, Defective, Missing, or Incorrect Items Contact support@rizznova.com within 7 days of delivery if an item arrived damaged, has an apparent manufacturing defect, is incorrect, or is missing from your order. Please provide: - Your order number; - A description of the issue; - Clear photographs of the item and packaging; and - A photograph of the shipping label when requested. After review, we will provide an appropriate resolution, which may include a refund, replacement, or return. For confirmed RizzNova errors, customers will not be responsible for reasonable return or replacement costs. Natural material texture, minor handmade variations, color differences caused by display settings, and normal wear and tear are generally not manufacturing defects. The 7-day reporting period does not limit any mandatory rights available under applicable law. 5. Final Sale Items Only products clearly marked “Final Sale” on the product page or before checkout are considered Final Sale. Final Sale items are not eligible for return under our voluntary 30-day return policy. This exclusion does not apply when an item arrived damaged, is defective, is incorrect, or where applicable law provides a mandatory remedy. A discount, promotional code, or storewide promotion does not automatically make an item Final Sale unless it was clearly marked before purchase. 6. Non-Returnable Items Unless an item is defective, incorrect, or applicable law requires otherwise, we cannot accept: - Items that have been worn, used, or washed; - Items with stains, odors, wear, or customer-caused damage; - Items that have been altered, cut, or repaired; - Items missing original tags, packaging, or important accessories; - Items sent without an approved return request; - Items returned outside the applicable return period; or - Items clearly marked Final Sale. For hygiene reasons, worn or used socks, leg warmers, and other close-contact products do not meet our standard return conditions. 7. Refunds We will email you after receiving and inspecting your return. If approved, RizzNova will issue the refund to the original payment method within 3–5 business days after inspection. Your bank, card issuer, or payment provider may require additional processing time before the funds appear. If an approved refund has not appeared after a reasonable period, contact your bank or payment provider first, then contact us at support@rizznova.com. 8. Original Shipping Charges Original shipping charges are generally non-refundable for preference-based returns. If the return results from a damaged, defective, missing, or incorrect item, or another RizzNova error, we will refund reasonable original shipping charges where appropriate. Where applicable law requires reimbursement of the original standard delivery charge, we will comply. Additional amounts paid for express delivery or another service more expensive than the least costly standard delivery option are not refundable unless required by law. 9. Exchanges We do not currently offer direct exchanges. To purchase a different item, color, or style, request a return for the eligible item and place a new order. Inventory for a new order cannot be reserved. 10. Order Cancellations and Changes Contact support@rizznova.com within 12 hours of placing your order if you need to cancel it or change the delivery information. We will make reasonable efforts to accommodate your request, but cancellation or modification is not guaranteed. An order cannot be cancelled or changed after processing has begun or after dispatch. After delivery, eligible items may be returned under this policy. 11. Marked Delivered but Not Received If tracking shows that your parcel was delivered but you cannot find it, first: - Check entrances, mail areas, and other safe delivery locations; - Ask household members, neighbors, or building management; and - Contact the local carrier. If the parcel still cannot be located, contact support@rizznova.com within 7 days of the recorded delivery date and provide your order number and tracking information. We will assist with a carrier investigation and provide a resolution based on the investigation, the order circumstances, and applicable law. 12. Duties, Taxes, and Customs Fees Taxes may be calculated and collected at checkout where required by applicable law or supported by our checkout and shipping services. If import duties, import taxes, customs clearance fees, or carrier handling fees are not collected at checkout, the recipient may be responsible for paying them upon import or delivery. Charges imposed by customs authorities or carriers are outside RizzNova's direct control. Charges not collected by RizzNova generally cannot be refunded by us. If a customer refuses a clearly disclosed import charge and the parcel is rejected, returned, or incurs additional costs, we will process any eligible refund after the goods are safely returned and inspected. Original shipping, return transportation, customs, or carrier charges actually incurred may be deducted where permitted by applicable law. 13. Return Address Do not return products to the sender address shown on the original parcel, as it may not be a return-processing facility. After approving a return request, we will provide the appropriate return address by email. Packages sent without approval may be unidentifiable or unable to be accepted or processed. Our return facility may be different from our registered business address and the original dispatch location. 14. Statutory Consumer Rights This policy provides RizzNova's commercial return arrangements and does not limit any mandatory consumer rights available under applicable law. If any part of this policy conflicts with mandatory consumer protection law, the applicable law will prevail. 15. Contact Us For return requests or refund questions, contact: support@rizznova.com