RizzNova Shipping Policy

Last updated: August 16, 2026

This Shipping Policy explains RizzNova’s order processing times, shipping charges, estimated delivery times, tracking procedures, and related responsibilities. Please review it carefully before placing an order.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is successfully completed, excluding weekends and public holidays.

Processing time is separate from shipping time. Estimated delivery times begin when the order is dispatched, not when the order is placed.

Processing may take longer during promotions, public holidays, product launches, or other periods of high order volume.

After dispatch, customers will receive a shipping confirmation email with the available tracking information.

2. Shipping Destinations

RizzNova ships to countries and regions supported by our checkout system.

Available destinations, shipping methods, and final shipping charges are confirmed at checkout after the customer enters a complete delivery address.

We do not list every available destination in this policy because shipping availability may change according to carrier services, market settings, and other operational considerations.

3. Shipping Methods and Charges

Our current international shipping options are:

• Standard Tracked Shipping: US$5.99;
• Free Standard Tracked Shipping: orders of US$69 or more;
• Express Tracked Shipping: US$14.99 where available at checkout.

The final shipping method, charge, and eligibility for free shipping are determined at checkout.

Where local-currency checkout is supported, shipping charges may be converted into the customer’s checkout currency using the applicable exchange rate.

Whether discounts, taxes, gift cards, or other amounts count toward the free-shipping threshold is determined by the checkout system.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

• Standard Tracked Shipping: 7–15 business days;
• Express Tracked Shipping: 5–10 business days.

These estimates do not include order processing time and do not constitute guaranteed delivery dates.

Delivery to remote areas, islands, or destinations with limited carrier services may require additional time.

5. Delivery Address and Order Changes

Customers are responsible for confirming that the recipient’s name, street address, building or apartment number, city, state or province, postal code, country, and telephone number are complete and accurate before submitting an order.

To request an address or order-information change, contact support@rizznova.com within 12 hours of placing the order.

We will make reasonable efforts to accommodate the request, but changes are not guaranteed. Once an order has entered processing or has been dispatched, we may be unable to change its delivery address or other information.

If incorrect, incomplete, or undeliverable information supplied by the customer causes a delay, return, loss, or need for reshipment, the customer may be responsible for the resulting reasonable costs, except where applicable law provides otherwise.

We cannot guarantee that a carrier will be able to intercept a parcel or change its address after dispatch.

6. Tracking

After an order is dispatched, we will send the available tracking number or tracking link by email.

Tracking information may take 24–72 hours to show its first update in the carrier’s system.

An order containing multiple items may be divided into separate shipments. In that case, the customer may receive multiple tracking numbers, and the parcels may arrive on different dates.

If tracking has not updated within a reasonable period, contact support@rizznova.com with the order number and tracking number.

7. Delivery Delays

Delivery may be affected by:

• Customs inspections or clearance procedures;
• Local carrier operations;
• Weekends, public holidays, or peak shopping periods;
• Severe weather, natural disasters, or transportation disruptions;
• Changes to flights or international shipping routes;
• Delivery to remote areas;
• Incorrect or incomplete address information; or
• Other events outside our reasonable control.

When a delay occurs, we will provide reasonable assistance with contacting the carrier or checking the shipment’s status, but we cannot guarantee a specific delivery date controlled by the carrier.

Nothing in this section limits any mandatory consumer rights under applicable law.

8. Items Damaged, Missing, or Incorrect on Arrival

If a parcel or item arrives damaged, or if an item is missing or incorrect, contact support@rizznova.com within 7 days of delivery.

Please provide:

• The order number;
• A description of the issue;
• Clear photographs of the item and its internal and external packaging;
• A photograph of the shipping label; and
• Any other evidence we may reasonably request.

After reviewing the claim, we will provide an appropriate resolution, which may include a refund, replacement, or return instructions.

For confirmed issues attributable to RizzNova or the delivery process, the customer will not be responsible for reasonable replacement or return costs.

The 7-day reporting period does not limit any mandatory rights available under applicable law.

9. Parcels Lost in Transit or Without Tracking Updates

If a parcel exceeds its estimated delivery window or tracking has not updated for an extended period, contact support@rizznova.com with the order number and tracking information.

We will assist with submitting an inquiry or investigation to the carrier.

Whether a parcel is considered lost will depend on the carrier’s investigation, its tracking status, the destination, and the circumstances of the order. Opening an investigation does not mean that a parcel has already been confirmed as lost and does not automatically guarantee a refund or replacement.

If the parcel is confirmed as lost in transit, we will provide an appropriate resolution based on the order circumstances, investigation results, and applicable law.

10. Marked Delivered but Not Received

If tracking shows that a parcel was delivered but it cannot be found, first:

• Check entrances, mail areas, reception areas, and other safe delivery locations;
• Ask household members, neighbors, or building management;
• Review any delivery photograph or delivery record provided by the carrier; and
• Contact the local carrier to confirm the delivery location.

If the parcel still cannot be located, contact support@rizznova.com within 7 days of the recorded delivery date and provide the order number and tracking information.

We will assist with a carrier investigation and provide an appropriate resolution based on the investigation, the order circumstances, and applicable law.

A parcel marked as delivered will not automatically be treated as lost without an investigation.

11. Duties, Import Taxes, and Customs Charges

Taxes may be calculated and collected at checkout where required by applicable law or supported by our checkout and shipping services.

If import duties, import taxes, value-added tax, customs-clearance charges, or carrier handling fees are not collected at checkout, the recipient may be responsible for paying them upon import or delivery.

Charges imposed by customs authorities or carriers are outside RizzNova’s direct control. We generally cannot refund duties, taxes, clearance fees, or carrier charges that were not collected by RizzNova.

Customers are responsible for reviewing any import requirements and possible charges that apply in the destination country or region.

Customs inspections or a customer’s failure to complete the required clearance process may delay delivery.

12. Refused, Unclaimed, or Undeliverable Parcels

A parcel may be returned by the carrier if:

• The customer refuses delivery;
• The parcel is not collected within the carrier’s required period;
• The delivery address is incorrect or incomplete;
• Delivery is attempted multiple times without success;
• The customer does not pay an import charge that was appropriately disclosed; or
• The customer does not provide information required for customs clearance.

If a parcel is returned, we will assess its eligibility for a refund after it has safely arrived at the designated return location and has been inspected.

Where permitted by applicable law, original shipping charges, return transportation costs, reshipping costs, customs charges, and other charges actually imposed by the carrier may be deducted from the refund.

We may be unable to issue a refund before the returned parcel is safely received and matched to the relevant order.

If the customer requests reshipment, the customer may be required to pay the reasonable reshipping cost in advance.

13. Refunds of Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns.

If the issue resulted from a damaged, defective, missing, or incorrect item, or another RizzNova error, we will refund reasonable original shipping charges where appropriate.

Where applicable law requires reimbursement of the original standard delivery charge, we will comply.

Additional amounts paid for express delivery or another service more expensive than the least costly standard delivery option are not refundable unless required by applicable law.

For return eligibility and refund procedures, please review the RizzNova Refund & Returns Policy.

14. Statutory Consumer Rights

This policy does not limit any mandatory consumer rights available under applicable law.

If any provision of this policy conflicts with mandatory consumer-protection law, the applicable law will prevail.

15. Contact Us

For questions about order processing, shipping, tracking, or parcel status, contact:

Email: support@rizznova.com
Website: https://rizznova.com